About the job

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

Role Purpose:

The Fraud Manager is responsible for Leading the local Market Fraud Management team to effectively manage the risk of fraud and to mitigate its impact on Vodafone’s financial performance, customer experience, and brand.

Manages an operational team of experts in:

Fraud methods and fraud detection techniques to address all relevant fraud types.

Fraud incident response and victim support.

Fraud root cause identification and prevention.

Stakeholder management and the raising of fraud awareness throughout an organisation.

Fraud systems utilisation and third-party service management.

Works collaboratively within the Fraud Vertical to maximise Global fraud performance and efficiencies.

Essence of Role – Key Accountabilities:

Understand and manage the Vodafone Local Market fraud risk, aligned to Vodafone leadership and external stakeholder expectations. This includes strategic planning, prioritisation, and delivery management.

Develops and maintains a capable and engaged Local Market fraud team that efficiently manages fraud incidents and risks independently, as well as with the support of third-party services.

Manages the development and implementation of best-in-class Fraud Management policies, methods, tools, and MI reporting aligned with Global standards.

Maximises local market fraud value-add through continuous iterative improvement to fraud loss detection, mitigation, recovery, and root cause prevention.

Owns the local market fraud victim experience, ensuring high-quality support and compliance with regulatory obligations.

We Are Looking For You, If You Have:

Complexity Management - Assumes a mindset that continuously seeks to evaluate and challenge to improve the status quo.

Risk Management - Plans and leads risk reduction strategies for Fraud Management within first, second and third-line assurance environments for the reduction in Fraud Risk.

Interpersonal Skills - Develops and nurtures mutually beneficial relationships with teams, peers, stakeholders and leadership to achieve company objectives.

Customer Centricity – fully considers the customer in all aspects of decision-making and encourages the same in others.

Fraud Techniques – positively influences fraud methodology development and adoption within Vodafone and industry forums.

Essential

Must have technical/professional qualifications:

Highly numerate, with a degree in Commerce / Information Technology / Informatics or relevant equivalent

At least 3 years of experience in leading a fraud management team within a Telco, banking or technology company.

At least 3 years of experience in stakeholder decision support and influence about investment and business transformation.

Desirable

Post Graduate qualification in Data Science / Information Technology / Business Administration

Experience in managing fraud management tools/platforms

Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.

Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!

Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.

Vodafone is committed to support LGBT+ people at work.

We are an equal opportunities employer where our people can be at their best.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are: Competitive Salary Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance Generous Employer Pension contribution Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills! Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products! 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners


We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.